1. Introduction

We are committed to providing a high standard of service. If something goes wrong, we want to hear about it so we can improve.

2. How to make a complaint

You can contact us using the following methods:

Email: Info@nationalcreditcontrolcentre.co.uk

• Postal address: Head office, 24 High Street, Bromham, Wiltshire SN15 2EX

Please include:

• Your name and contact details
• A description of the issue
• Any relevant dates or screenshots

3. What happens next

• We will acknowledge your complaint within 3 working days
• We aim to provide a full response within 28 working days

If we need more time, we will let you know.

4. Outcomes

After reviewing your complaint, we may:

• Explain what happened
• Fix the issue
• Offer an apology
• Take steps to prevent it happening again

5. Escalation

If you are not satisfied with our response, you may escalate your complaint by replying to our response or contacting us again.

For data protection concerns, you also have the right to contact the UK supervisory authority:

• Information Commissioner’s Office

Website: https://ico.org.uk
Helpline: 0303 123 1113

6. Data protection complaints

If your complaint relates to how we handle your personal data, we will investigate in line with UK GDPR requirements.

7. Continuous improvement

We use complaints to improve our services and prevent similar issues in the future.